At BP Shop by Sumaiya, we stand behind the 100% authenticity and premium quality of every global skincare and cosmetic product we deliver. Because these are personal care items, we handle refunds with the utmost care to maintain hygiene and safety standards for all our customers.

Eligibility for a Refund

We will happily issue a refund under the following conditions:

• Damaged or Defective Items: If a product arrives broken, leaking, or damaged during transit.

• Incorrect Product: If you receive a different item from the one you ordered.

• Out of Stock: If you have advanced-paid for a product that unexpectedly becomes unavailable.

Refund Rules & Timeline

To process your request quickly, please get in touch with us via WhatsApp at +880 1757-643850 or email us at bpshopbysumaiya@gmail.com within 24–48 hours of receiving your package. We strongly recommend recording a quick unboxing video when opening your parcel, as this helps us verify the issue instantly and fast-track your request.

Once approved, refunds for mobile banking or digital payments are typically processed and credited back to your original payment method within 5 to 7 business days. Please note that products must remain completely unopened, unused, and with their original seals intact to be eligible for a refund due to damage or mixing errors.