Welcome to BP Shop by Sumaiya. These Terms and Conditions govern your use of our website and the purchase of any products from our online store. By accessing our site, browsing our collections, or placing an order, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Conditions

• By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence.

• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent activity or a breach of our terms.

• All content on this website, including text, graphics, logos, images, and product descriptions, is the intellectual property of BP Shop by Sumaiya and may not be reproduced without written consent.

2. Product Authenticity & Specifications

• 100% Genuine Guarantee: We pride ourselves on offering only 100% authentic international cosmetics and skincare products sourced directly from global beauty hubs like the UK, USA, and Korea.

• Accuracy of Information: While we strive to display product colors, packaging, and descriptions as accurately as possible, variations may occur due to manufacturer updates or digital screen displays.

• Stock Availability: All products are subject to availability. If an item becomes unavailable after an order is placed, we will notify you promptly to offer an alternative or a full refund.

3. Pricing and Payments

• Pricing Changes: All prices listed on our website are subject to change without prior notice.

• Payment Methods: We accept secure payments through verified third-party payment gateways, including mobile banking channels.

• Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to verify payment details and shipping information before processing any shipment.

4. Shipping and Delivery

• Delivery Information: We ship packages to addresses across the country using reliable third-party courier services. It is the customer’s responsibility to provide an accurate delivery address and contact number.

• Delivery Timelines: While we make every effort to deliver your products within the estimated timeframe, shipping delays caused by courier logistics, weather conditions, or unforeseen circumstances are outside our direct control.

5. Returns, Exchanges, and Refunds

• All purchases made through our platform are subject to our Happy Return Policy and Refund Policy.

• Due to hygiene and safety standards for personal care products, items eligible for return or refund must remain completely unopened, unused, and in their original packaging with all factory seals intact.

• Discrepancies, damages, or incorrect items must be reported within 24 to 48 hours of delivery, supported by clear proof (such as an unboxing video).

6. Limitation of Liability

• BP Shop by Sumaiya shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of, or the inability to use, the products purchased from our site.

• It is the customer’s responsibility to review product ingredients for potential allergens or sensitivities before application. We are not responsible for adverse skin reactions to genuine manufactured ingredients.

7. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

8. Contact Information

If you have any questions or require clarification regarding our Terms and Conditions, please contact us directly:

• Email: bpshopbysumaiya@gmail.com

• WhatsApp / Phone: +880 1757-643850

• Store Address: Radisson Blu Shopping Complex, Cantonment Road, Jessore, Bangladesh